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IT & Communications – our appetite

Travelers specialises in insuring companies operating at the intersection of IT and Communications. Our dedicated team has many years of expertise in the sector, so whether your client is a data centre, IT consultant or Internet service provider, we can assess and manage their risks today to help them prepare for a successful future.

Last updated 22 February 2024

Sectors we cover

We’re ready to insure these businesses.

  • Companies that resell telephone airtime, broadband, VOIP and other goods and services from Tier 1 providers
  • Developers, suppliers and value added resellers of internal business software. Examples include ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management systems)
  • Internet Service Providers
  • Web designers
  • Digital Transformation Services
  • IT Consultants
  • Data Centres / Hosting / Cloud companies

Sectors we'll consider

We may be able to insure these businesses.

  • IT Recruitment
  • File swapping / digital copying
  • Financial software such as accounting, claim management or underwriting software
  • Modelling or Mapping software (CAD/CAM), predictive modelling solutions (ex financial)
  • Real estate software
  • Behavioural marketing software & systems
  • Non violent video games
  • Digital Platforms such as Software as a Service (SAAS) or compliance software

Sectors we do not cover

We are unable to insure these businesses.

  • Crypto currency
  • Infrastructure or electrical work where dominant exposure in contracting
  • E-tailers (online commerce sites)
  • Gambling websites
  • Point of Sale software
  • Sexually explicit software
  • Social networking sites
  • Network security solutions

Help us get to know your client’s business

These questions will give you a sense of the information we will need.

  • How does the Insured manage their contracts?
  • How does your client cap their liability and do they exclude consequential losses in their standard terms and conditions?
  • Please provide details of the Insured’s three largest contracts.
  • What cyber controls are in place to ensure the Insured does not encounter a breach of security?
  • What is the intended function of the Insured’s software/hardware and what would happen in the event it failed?
  • Who are the Insured’s customers?
  • Please supply a copy of the Insured’s standard terms and conditions.

Let’s get specific. These are the kinds of detailed questions we will ask to better understand your client’s day-to-day operations.

IT recruitment
File swapping / Digital copying
Financial software
Modelling or Mapping software
Real estate software
Behavioural marketing software & systems
Games Developers
Digital Platforms
our tech appetite


We protect our clients in the IT & Communications sector with a broad range of industry-specific insurance and risk management benefits.


  • Warranty and condition precedent free
  • One Package Policy with no gaps
  • Flexibility of approach
  • Access to HCL Technologies pre breach services
  • Access to post breach services
  • Access to Travelers eRisk Hub for claims examples and cyber training assessments

Professional Indemnity & Intellectual Property Rights

  • Civil Liability Wording
  • Written & Verbal Contracts Covered
  • Option of AOC or AGG basis
  • Option of a Costs in Addition or Costs Inclusive basis
  • Excess not Applicable to Defence Costs
  • Auto US Jurisdiction-PI & IPR
  • Third Party Fines Covered To PI Limit
  • Sub-Contractors Explicitly Covered
  • Auto Acquisitions
  • Auto Additional Insured cover
  • Liquidated damages are now included in the definition of ‘loss’
  • Awards Of Ombudsmen
  • IPR Includes Patent & Trade Secret (ex US)

Cyber business costs

  • Clear trigger language arranged on a losses discovered basis
  • Extended discovery period of 90 days after cancellation

Breach Response

  • Privacy Breach Notification
  • Computer & Legal Experts
  • Betterment
  • Public Relations
  • Data Restoration
  • Cyber Extortion

Cyber Crime

  • Computer fraud
  • Funds transfer fraud
  • Telecommunications fraud
  • Social engineering fraud

Business loss

  • Business Interruption including IT providers & outsource providers
  • Reputational harm
  • System failure
  • Damage to computer systems
  • Incompatibility of computer systems

Cyber Liability

  • Privacy Breach cover
  • Transmission of Computer Virus
  • Failure to comply with Data Protection Law
  • Invasion of Rights of Privacy or Publicity
  • Defamation, Libel & Slander
  • Liquidated damages included
  • Auto Acquisitions cover
  • Computer Systems includes personal devices when used for business


  • Automatic pre-claim rehabilitation cover now provided under the EL section
  • Public Relations Costs cover now included under the EL and PL/PR Sections
  • Automatic North American Jurisdiction cover provided in respect of Public & Products Liability
  • No Efficacy exclusion under PL/PR section
  • Auto Additional Insured cover under the PL/PR Section
  • Ability to include Products Recall Withdrawal Expenses


  • All Risks cover as standard
  • Specialist Business Interruption R&D cover including payment pledges
  • Options for Flexible Limits of Loss
our tech appetite

Insurance built to manage risk

We offer IT & Communications clients a comprehensive package of insurance designed to protect against a broad range of exposures.

  • Property damage
  • Goods in transit
  • Money and personal accident (assault)
  • Business interruption
  • Terrorism
  • Cyber Business Costs (first party cyber)
  • Computer and Machinery Breakdown
  • Employers’ liability
  • Public and products liability
  • Product recall (costs only)
  • Professional indemnity
  • Intellectual Property Rights
  • Cyber Liability (third party cyber)
  • Legal expenses
  • Criminal protection response

Key documents

.zip file - 4.9 MB

Let’s start the right conversation

Tell us about your client.

For a Professional Indemnity or Cyber quote, download and complete a proposal form.
Alternatively, if you’re looking for a quote on any of our other tech
products please send us a submission form.

Download proposal form - UK Download proposal form - IE

Send your completed forms direct to our tech team.

Our underwriting team will review your submission and will be in touch within 4 hours.

Northern UK
Duncan Cowling
Southern UK
Neil Wilson & Olivia MacLennan
Frank Darcy
our tech appetiteSend documents

Travelers insights

Curated specifically for our broker partners and customers, The Knowledge provides access to bite-size content on trending topics that explore the role of technology, cyber, and its risks and opportunities.

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